# Mission Lawn image demo — narration draft

All scenes are illustrative storyboards. Narration must not imply live emails, payment, service, equipment maintenance, or an automatically generated evidence bundle. The proposed spoken opening for every video is: “This is an illustrated OSBlueprint walkthrough using fictional Mission Lawn data.”

## 1. Set up your business

Audience: Business owner. See how a new service company begins with its blueprint and reviews imported records.

1. **M01 — Start company setup** (10s): Every business starts with its own workspace and setup path.
2. **M02 — Choose Lawn Services blueprint** (10s): Mission Lawn chooses a lawn-service blueprint as its starting point.
3. **M03a — Select import package** (10s): The owner selects an existing archive for review, without importing blindly.
4. **M03b — Review mapping and duplicates** (10s): Field mapping and possible duplicates are checked before any records are accepted.
5. **M03c — Review import result** (10s): The result is reviewed as a fictional illustration, not a claim about a live tenant.

## 2. Onboard a customer, then complete the job

Audience: Customer, owner and crew. From contact and property details through a quote, crew work, invoice and simulated payment. About 3½ minutes as a narrated film.

1. **N14 — Enter contact details** (10s): Avery enters private contact details and reviews how Mission Lawn may reach them.
2. **N15 — Add the service property** (10s): The service property, access notes, and location are captured without exposing a real address.
3. **N16 — Describe the requested job** (10s): Avery describes the mowing work; the owner still needs to review it.
4. **M07 — Prepare mowing quote** (10s): The owner prepares a quote for the requested service and its clear total.
5. **M08c — Enter quote portal** (10s): Avery reviews the quote in a fictional customer portal.
6. **M08d — Accept quote and request service** (10s): Avery accepts the quote and asks Mission Lawn to proceed.
7. **M08e — See accepted quote** (10s): The owner sees that acceptance before scheduling the work.
8. **M09a — Schedule accepted work** (10s): The accepted request becomes a scheduled job after owner action.
9. **M13 — Review five-stop route** (10s): The owner places that job into Crew 1’s route.
10. **M14b — Dispatch result** (10s): The crew receives a fictional dispatch view; no real notice is sent.
11. **M16 — Enter Crew Portal** (10s): Crew 1 opens the assigned work in its portal.
12. **M21 — Start job** (10s): At the property, the crew starts the job.
13. **M22 — Capture front BEFORE** (10s): A before photo records the starting condition.
14. **M25 — Mow, trim, edge and clean** (10s): The crew performs the fictional mowing service.
15. **M27 — Capture backyard AFTER** (10s): An after photo documents the result.
16. **M28b — Mark work complete** (10s): The completed job moves to owner review.
17. **M31 — Review work, invoice and ZIP** (10s): The owner reviews finished work and a proposed invoice; automatic bundle creation remains unfinished.
18. **M32a — Choose invoice email delivery** (10s): The owner chooses how the invoice would be delivered.
19. **N17 — Review the first invoice** (10s): Avery reviews this one fictional invoice for the completed service.
20. **N18 — Pay the sample invoice** (10s): Avery makes a simulated payment, with no real card or charge.
21. **N19 — See the demo receipt** (10s): A matching demo receipt closes the illustrated journey.

## 3. Add an employee and form a crew

Audience: Owner. Give a new employee the right role, place them on a crew, and assign equipment.

1. **N01 — Invite a new employee** (10s): Avery is a fictional new hire. This scene illustrates an invitation, not a sent email.
2. **M11 — Create Crew 1** (10s): The owner creates Crew 1 for the day’s work.
3. **N02 — Place Avery on Crew 1** (10s): Avery is placed on Crew 1 with a crew-member role.
4. **M12 — Assign truck and equipment** (10s): The owner checks the truck, trailer, and equipment assignment.

## 4. Plan and dispatch the day

Audience: Owner and crew lead. Review the route, send the crew plan, and enter the Crew Portal.

1. **M13 — Review five-stop route** (10s): The owner reviews a proposed five-stop route.
2. **M14a — Review dispatch** (10s): Assignments are checked before dispatch.
3. **M14b — Dispatch result** (10s): The storyboard shows a dispatch result; it does not send a real message.
4. **M15b — Open dispatch message** (10s): The crew lead sees the fictional dispatch notice.
5. **M16 — Enter Crew Portal** (10s): The crew enters its role-specific portal to begin the day.

## 5. Follow a crew workday

Audience: Crew and owner. From readiness and travel to before-and-after evidence and owner review.

1. **M18a — Review day's jobs** (10s): Crew 1 reviews today’s assigned route and jobs.
2. **M18b — Complete packing checklist** (10s): The packing checklist helps prepare for departure.
3. **M20a — Depart shop** (10s): The crew leaves the shop for its first scheduled stop.
4. **M21 — Start job** (10s): At the property, work begins in the crew view.
5. **M22 — Capture front BEFORE** (10s): Before photos document the starting condition.
6. **M25 — Mow, trim, edge and clean** (10s): The crew performs the fictional mowing service.
7. **M27 — Capture backyard AFTER** (10s): After photos document the result.
8. **M28b — Mark work complete** (10s): The crew marks the work complete for owner review.

## 6. Find an SDS during a spill

Audience: Crew. A safety story about finding the exact current sheet while following the emergency plan.

1. **N03 — A trailer spill interrupts the route** (10s): A trailer spill changes the plan. The crew first follows its emergency procedure.
2. **N04 — Find the matching safety data sheet** (10s): They match the container to the correct current safety data sheet.
3. **N05 — Show the SDS to responders** (10s): The crew makes the SDS available to responders. No legal or financial outcome is promised.

## 7. Handle Mower 3 maintenance

Audience: Crew. See the hour-based reminder, timing choice, manual, and maintenance record.

1. **N06 — Mower 3 is ten hours from service** (10s): Mower 3 has a fictional meter reading ten hours before its next oil change.
2. **N07 — Choose when to handle maintenance** (10s): The crew can choose service now or record after today’s route.
3. **N08 — Open Mower 3’s manual** (10s): When linked by the owner, the applicable manual is close at hand in the Pocket Library.
4. **N09 — Record the maintenance work** (10s): The crew documents maintenance with photos and a recorded meter basis.

## 8. Get help with an unfamiliar task

Audience: Crew. An employee calls the boss, opens Job Procedures, and checks the current instructions.

1. **N10 — A crew member needs guidance** (10s): Avery asks the boss for guidance on an unfamiliar step.
2. **N11 — Find the current procedure** (10s): The boss directs Avery to the current procedure in the Pocket Library.
3. **N12 — Read the steps at the job site** (10s): Avery reads the safety notes and documented sequence at the job site.
4. **N13 — Return to the assigned job** (10s): The crew resumes only when the procedure fits the actual situation.

## 9. Customer invoice and payment

Audience: Customer and owner. Explore a clearly simulated invoice selection, checkout, receipt, and reconciliation.

1. **M33a — See invoice notice** (10s): The customer sees an illustrative invoice notice.
2. **M34 — Enter customer portal** (10s): The customer opens the customer portal view.
3. **M35 — Compare two invoices** (10s): Two fictional invoices are compared.
4. **M36 — Select both invoices** (10s): The customer selects both for one simulated checkout.
5. **M37 — Review sandbox checkout** (10s): The checkout is a sandbox illustration, not a real charge.
6. **M40 — Submit simulated payment** (10s): A simulated payment is submitted in the storyboard.
7. **M41 — Review demo receipt** (10s): A demo receipt shows what a customer might review.
8. **M42a — Reconcile customer payment** (10s): The owner sees the matching fictional reconciliation.

## 10. Review finished work and evidence

Audience: Owner. Inspect the work record, sample invoice, before-and-after images, and evidence limitations.

1. **M28a — Review completion evidence** (10s): The crew’s before-and-after photos are ready for review.
2. **M31 — Review work, invoice and ZIP** (10s): The owner compares finished work with a draft invoice.
3. **D03 — Find bundle beside invoice** (10s): A proposed evidence bundle appears beside that invoice. Automatic creation is not built yet.
4. **D04 — Open actual sample ZIP** (10s): The offline sample ZIP opens; it was generated for this storyboard.
5. **D06 — Open front BEFORE original** (10s): The original fictional before image is preserved in the sample package.
6. **D07 — Open matching front AFTER** (10s): The matching after image can be compared directly.
7. **D12 — Review invoice-time location** (10s): The package honestly says crew location at invoice creation is unavailable.
8. **D14 — Inspect complete package** (10s): The sample package groups invoice, photos, provenance, and hashes.

Production note: The certification-document scenario is parked. Verify document status and authorized access before reviving it. The SDS story avoids any claim that a document prevents a fine. “After today’s route” records a maintenance timing choice and does not mark service complete. The sample dispute ZIP is an offline artifact; automatic creation and retrieval are not released.